PARLIAMENTARY WRITTEN QUESTION
(20 October 2025)

To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the potential merits of introducing (a) independent and (b) impartial statutory advice for consumers undertaking (i) retrofit and (ii) low carbon technology installations.

Asked by:
Pippa Heylings (Liberal Democrat)

The Government recognises that access to trusted and impartial information is an important enabler to consumers, when making choices about how to retrofit their homes.

This is why the Government is working to enhance our digital consumer advice offer, creating a single access point for all consumers (homeowners, landlords and tenants) at varying points in their retrofit journey. It will bring information on energy efficiency and clean heating solutions like heat pumps and solar, sources of funding and links to trusted installers together for the first time. The digital service is also backed up with a national phoneline for those needing additional support in accessing advice on how to upgrade their homes.

We will set out additional steps towards improving the overall consumer journey in the Warm Homes Plan, which will be published soon.

Answered by:
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