PARLIAMENTARY WRITTEN QUESTION
(10 October 2025)

To ask the Secretary of State for Education, what discussions she has had with Teachers' Pensions to ensure retired teachers (a) receive their rollback statement in a timely manner and (b) are informed of the timeline for the receipt of their rollback statement.

Asked by:
James MacCleary (Liberal Democrat)

Teachers’ Pensions continue to issue members with their Remediable Service Statements whilst experiencing high levels of member contact. The department is in active discussions with Teachers’ Pensions regarding capacity planning and are continually exploring ways to improve waiting times and customer service, which includes recruiting additional staff and automating functions wherever possible.

Teachers’ Pensions are also monitoring factors that affect the progress of issuing Remediable Service Statements, such as average handling times, response rates and levels of enquiries. Updates are provided to members via the Teachers’ Pensions website. The latest update is available here: https://www.teacherspensions.co.uk/news/public-news/2025/04/delay-in-issuing-remediable-service-statements-rss.aspx.

Answered by:
()