PARLIAMENTARY WRITTEN QUESTION
(11 July 2025)

To ask the Secretary of State for Culture, Media and Sport, whether her Department has made an assessment of the potential impact of the practice by video game publishers of remotely disabling access to games that consumers have legally purchased on consumer rights.

Asked by:
Tracy Gilbert (Labour)

The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has responded to a recent petition on this issue.

There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Consumer Protection from Unfair Trading Regulations 2008 (CPRs), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.

Answered by:
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