PARLIAMENTARY WRITTEN QUESTION
(9 July 2025)

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to prevent incorrect reductions in benefits due to automatic system sweeps that apply data errors without prior human verification; and what assessment she has made of the potential impact of long delays in refunding these incorrect deductions on claimants’ financial security.

Asked by:
Sarah Gibson (Liberal Democrat)

A claimant who thinks an incorrect assessment has been made can have the assessment reviewed. The number of data errors is very small. Fewer than 1% of Real Time Information (RTI) disputes processed are upheld in the customer’s favour.

Where system changes result in overpayments, there are safeguards in place which would mean any overpayment would not be actioned until an agent has considered the case and checked for vulnerabilities, prior to the claimant being notified.

Answered by:
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