PARLIAMENTARY WRITTEN QUESTION
(7 July 2025)

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of administrative capacity to manage the volume of transitions from Employment and Support Allowance to Universal Credit; and what steps she is taking to ensure that vulnerable claimants do not experience prolonged delays or shortfalls in payment due to outstanding actions as a result of these transitions.

Asked by:
Dr Beccy Cooper (Labour)

Adequate resourcing for the transition is an important priority for the department.

The department has identified a small number of cases where the payments due have not all been paid in full in the first assessment period, due to delays in the process. The problem has been addressed by introducing additional automation, and increasing the resources to deal with these cases. DWP has also enhanced the identity verification identity process, reducing the requirement for customers to attend the office or receive a home visit.

We have robust plans in place to support the safe migration of cases onto UC. We will continue to monitor the position on these cases carefully through to the end of the migration activity, responding quickly if difficulties arise.

Answered by:
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