PARLIAMENTARY WRITTEN QUESTION
(4 July 2025)

To ask the Secretary of State for Science, Innovation and Technology, what role the Digital Centre of Government will play in (a) mandating and (b) monitoring digital service standards across (i) departments and (ii) public bodies.

Asked by:
Sarah Hall (Labour)

The Service Standard provides the principles of building a good service. It’s made up of 14 points covering three specific areas: meeting user needs, providing a good service and using the right technology. The Service Standard is mandated for all GOV.UK services.

If a central government service is transactional, it will be assessed against the Service Standard before it can be accessed via GOV.UK. This applies even if the service is internal and will only be used by civil servants.

In ‘A blueprint for modern digital government’, the Government committed to publishing a new Digital & AI Roadmap which will set out further detail on plans to improve service standards and performance.

Answered by:
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