PARLIAMENTARY WRITTEN QUESTION
(2 June 2025)

To ask the Secretary of State for Science, Innovation and Technology, what assessment he has made of the potential merits of mandating internet service providers to charge existing customers the same as new ones.

Asked by:
Kevin Bonavia (Labour)

The Government continues to work closely with Ofcom, the independent regulator of telecommunications, to ensure customers are empowered to navigate the telecoms market and find the best deals for their needs.

A range of measures have been implemented, for example since 2020 Ofcom has required providers to issue end-of–contract notifications. These alert customers when their contract/discounts are ending, encouraging them to secure better deals.

The Government has no plans to mandate providers to charge new and existing customers the same price, however we will continue to work with Ofcom to monitor the market to ensure that consumers are receiving fair deals.

Answered by:
()