PARLIAMENTARY WRITTEN QUESTION
(15 May 2025)

To ask the Secretary of State for Business and Trade, what steps his Department is taking to encourage (a) the Royal Mail, (b) the Post Office and (c) Ofcom to collaborate on the (i) design and (ii) implementation of an Address and Collect service, ensuring access to mail for individuals without a secure address.

Asked by:
Patrick Hurley (Labour)

The government recognises the importance of access to post for all users, including those that are without a secure address. The universal postal service is intended to provide an accessible postal service for all.

An address and collect service solution involving Royal Mail and the Post Office would be an operational matter for those businesses but their further joint working, including with Ofcom, on this issue would be welcomed by government.

Answered by:
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