PARLIAMENTARY WRITTEN QUESTION
(13 May 2025)

To ask the Secretary of State for Transport, what recent assessment her Department has made of the potential impact of Great Western Railway’s proposed reductions on ticket office staffing on access for disabled and elderly passengers in Wiltshire; and if she will publish that assessment.

Asked by:
Sarah Gibson (Liberal Democrat)

Any changes to ticket office opening hours in relation to regulated stations covered by Schedule 17 of the Ticketing and Settlement Agreement (TSA) must be made following the TSA process and Secretary of State guidance. This includes a requirement to consider the impact the change will have on those with protected characteristics. No proposal has been submitted through the TSA Process.

Answered by:
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