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PARLIAMENTARY WRITTEN QUESTION
(28 April 2025)

Question Asked

To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the adequacy of existing and planned heat network regulation for protecting consumer interests.

Asked by:
Rachel Blake (Labour)

Answer

We are aware that some consumers on heat networks are not currently getting a fair deal, which is why DESNZ is introducing heat network regulation which aims to provide consumers with comparable protections to existing gas and electricity regulations.

The first part of this new regulatory framework was signed into law earlier this year, establishing Ofgem as the market regulator with consumer interests as its highest priority.

When Ofgem formally commence this role in January 2026, they will have powers to investigate unfair pricing, require suppliers to institute protections for vulnerable consumers, and establish guaranteed standards of performance to ensure that a minimum quality of service is provided at all times.


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