PARLIAMENTARY WRITTEN QUESTION
(23 April 2025)

The statutory police complaints process allows members of the public to raise concerns or express dissatisfaction with the police. They can do so directly to their local police force or via the online portal on the website of the Independent Office for Police Conduct (IOPC). The IOPC has a phone line for the public to ask for assistance on making their complaint. The most serious and sensitive matters are investigated independently by the IOPC, but all complainants have a right to an independent review if their complaint is dealt with first by the police force. The IOPC run targeted campaigns to build awareness among specific groups, including women and girls, about how to access the police complaints system.

The Government keeps the police complaints system under review to ensure that it is fit for purpose. In October last year, the Home Secretary announced a package of reforms to improve public confidence in police accountability. This includes amendments in the Crime and Policing Bill, to put the victims right to review on a statutory footing for complainants who want to challenge a decision by the IOPC not to refer a case to the Crown Prosecution Service.