PARLIAMENTARY WRITTEN QUESTION
(1 April 2025)

To ask the Secretary of State for Science, Innovation and Technology, what discussions he has had with the (a) the Secretary of State for Housing, Communities and Local Government, (b) Secretary of State for Culture, Media and Sport and (c) Welsh Government on ensuring that (i) local authorities are prepared for the Public Switched Telephone Network migration and (ii) no vulnerable people are missed in that migration.

Asked by:
Llinos Medi (Plaid Cymru)

The Public Switched Telephone Network (PSTN) migration is industry-led. The Department works closely with other departments, including the Ministry for Housing, Communities and Local Government and the Welsh Government, to ensure that local authorities and vulnerable customers are protected and prepared for the migration.

On 18 November 2024, the Government published guidance for local authorities on the migration. Local authorities have been asked to sign data sharing agreements with communication providers on telecare and vulnerable customers. Over 85% of local authorities that provide telecare have an agreement with at least one communication provider.

Industry are leading and funding a National Telecare Campaign to support identifying vulnerable customers. Welsh language will be used in broadcast and printed adverts.

Answered by:
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