PARLIAMENTARY WRITTEN QUESTION
(21 February 2025)

To ask the Secretary of State for Work and Pensions, whether the upcoming review into Universal Credit will consult directly with groups of people who have lived experience of receiving Universal Credit.

Asked by:
John Milne (Liberal Democrat)

The Department has been regularly engaging with stakeholders since the election and is committed to continuing to do so, on Universal Credit and other issues. We recognise the important role of people with a lived experience of receiving Universal Credit in the review process.

We plan to engage with a multitude of groups and people and will continue to use existing forums as well as set up new sessions. In addition, we have also created a mailbox where any customer can express their views on how Universal Credit could be improved to support them, and we will be launching a survey covering customer’s circumstances, knowledge of Universal Credit and their labour market aspirations.

Answered by:
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