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PARLIAMENTARY WRITTEN QUESTION
(21 February 2025)

Question Asked

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce delays in renewals of Personal Independent Payments (PIP).

Asked by:
Claire Young (Liberal Democrat)

Answer

DWP continues to prioritise new claims to Personal Independence Payment (PIP) ensuring claims are processed and awarded as soon as possible. However, with limited capacity and resources, this means some customers are waiting longer than expected for their PIP review.

To help address this, and to speed up the process and increase efficiency, the majority of reviews are now completed in-house. This means a DWP Case Manager can make a decision where sufficient evidence and information is provided or available.

Where we cannot deal with a review in-house, and where an award may possibly end, we have robust measures in place to ensure all claims remain in payment, including those awards which rely on PIP to access Motability vehicles or automatic entitlement to a Blue Badge.


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