PARLIAMENTARY WRITTEN QUESTION
(5 February 2025)

We have interpreted your question as referring to the accessibility of Work Capability Assessments (used in supporting the department in the determination of the health element of Universal Credit, Employment and Support Allowance and other specialist benefits) within the South-West Norfolk area.

We take our responsibility to ensure all individuals have access to our services, without disadvantage, very seriously. We have a range of provisions in place to ensure assessments are accessible to all individuals, in line with the standards under the Equality Act 2010. DWP meets legal accessibility requirements by ensuring individuals can access our services.

Consideration will be given to individuals who need a specific assessment channel due to their health condition or circumstances. At all stages of the claim, individuals are asked to advise us of any mobility restrictions. If the assessment supplier is made aware of mobility restrictions, they will consider booking a different assessment channel.

As part of the Functional Assessment Services process, the feasibility of a paper-based assessment will always be considered in the first instance. Where a paper-based review is not possible individuals will be invited to an assessment.