PARLIAMENTARY WRITTEN QUESTION
(5 February 2025)

DWP is working with a range of artificial intelligence technologies, such as Large Language Models (LLMs) and generative AI (gen AI) which will help DWP improve its ability to respond to customers’ needs in a more personalised and seamless way. Some of the details of these are already in the public domain as set out in DWP annual report and accounts 2023 to 2024 - GOV.UK.

DWP has already committed to publishing more details about work in this area as part of the Algorithmic Transparency Recording Standards (ATRS) requirements from the Government Digital Service. The Personal information charter - Department for Work and Pensions - GOV.UK sets out individuals rights when we process their data.

DWP does not use AI to replace human judgement to determine or deny a payment to a claimant.