PARLIAMENTARY WRITTEN QUESTION
(3 February 2025)

To ask the Chancellor of the Exchequer, what discussions her Department has had with Barclays Bank on technical issues impacting (a) payments and (b) transactions for customers in (i) Newcastle-under-Lyme and (ii) Staffordshire since 31 January 2025.

Asked by:
Adam Jogee (Labour)

The Government was sorry to hear of the issues impacting Barclays customers over the weekend including those in my Hon. Friend’s constituency but understands that Barclays’ services are restored, and the firm has committed to ensure customers are not left out of pocket as a result of the issues.

Engagement with specific firms is a matter for the sector’s regulators, including the Bank of England, Prudential Regulation Authority and Financial Conduct Authority, who will continue to monitor the firm and the impact of the issues.

Answered by:
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