PARLIAMENTARY WRITTEN QUESTION
(28 January 2025)

To ask the Secretary of State for Work and Pensions, if she will take steps to ensure that Universal Credit advisers are aware that payments should be backdated when a change of circumstances relates to the award of a disability benefit.

Asked by:
Ben Coleman (Labour)

All DWP new entrant work coaches and case managers receive job role specific technical learning, which covers backdating. As changes of circumstances are notified, the Universal Credit system calculates many payments due automatically. Case Managers are supported by coaching and quality assurance.

Answered by:
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