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PARLIAMENTARY WRITTEN QUESTION
(21 January 2025)

Question Asked

To ask the Secretary of State for Work and Pensions, if she will take steps with Cabinet colleagues to help tackle the impact of music in shops on people with sensory sensitivities.

Asked by:
Matt Bishop (Labour)

Answer

The Equality Act 2010 places a duty on service providers to make reasonable adjustments to improve access to premises, buildings and services. This is so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers. This is an anticipatory duty, meaning providers should not wait to be asked before acting, but should expect that some of their customers will be disabled and require adaptations.

The Government welcomes steps some retailers are taking to introduce sensory friendly hours for customers who may find busy or loud shopping environments overwhelming.

Encouragingly, many establishments are already adopting practices like offering "quiet hours" or optimising acoustics for a more welcoming atmosphere.

The National Autistic Society has produced guidance for businesses on how this can be implemented: Autism Hour guidance (including tips for social distancing).pdf


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