PARLIAMENTARY WRITTEN QUESTION
(20 January 2025)
Question Asked
To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, if he will take steps to improve consular services to ensure faster response times.
Asked by:
James McMurdock (Independent)
Asked by:
James McMurdock (Independent)
Answer
The Government is committed to strengthening consular services and continuously reviews its processes to provide an effective service to those who require consular assistance, including through feedback, insight and lessons learned. Calls to our 24/7/365 consular team are answered within the target of two minutes, and a new FCDO digital triage AI tool which British nationals responses to their questions online within seconds rather than days.
Answered by:
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