PARLIAMENTARY WRITTEN QUESTION
Victims Liaison Unit (23 January 2015)

Victim Liaison Units are responsible for:

i. informing victims of decisions, made by the Crown Prosecution Service (CPS), to stop proceedings or substantially alter a charge;

ii. the administration of the Victims’ Right to Review scheme and other CPS victim focused schemes; and

iii. managing complaints and feedback received.

Assurance processes are in place locally to ensure the quality of the service provided by each Victim Liaison Unit. Performance monitoring is undertaken using a number of bespoke IT systems.