PARLIAMENTARY WRITTEN QUESTION
(8 January 2025)

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, pursuant to the Answer of 23 December 2024 to Question 19318 on British Nationals Abroad: Detainees, whether he has made changes to his Department's (a) processes and (b) services in respect of supporting British nationals abroad since July 2024.

Asked by:
Wendy Morton (Conservative)

The government is committed to strengthening consular services, including through introduction of a right to consular assistance in cases of human rights violations and the appointment of an envoy. My department is considering a package of measures to achieve this, which we will announce in due course. The FCDO continuously reviews its processes to provide better service for those who require consular assistance, including through feedback, insight and lessons learned. Recently we have introduced an improved service to book appointments and a new FCDO digital triage AI tool which provides British nationals quick, efficient responses to their questions online.

Answered by:
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