PARLIAMENTARY WRITTEN QUESTION
(13 December 2024)

The Street Manager service is closely managed by the Department, with officials also overseeing ongoing development and improvement of the service in line with Government Digital Services best practice. There is a governance group made up of elected representatives from the public and private sector whom officials meet monthly, and a small group of subject matter experts are consulted on a weekly basis. A roadmap setting out future enhancements of the service is agreed with the governance group and published every six months. Users can provide feedback and raise any concerns they have about the service at any point, and a yearly survey monitors satisfaction.