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PARLIAMENTARY WRITTEN QUESTION
(11 December 2024)

Question Asked

To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the mandatory reconsideration process.

Asked by:
Richard Burgon (Independent)

Answer

Whilst we aim to make the right decision as early as possible in the claim journey, Mandatory Reconsideration is a key element of the Department’s decision-making process. It offers customers an opportunity to challenge decisions and provide any additional information which may be relevant to their claim.

We recognise that the most recent data shows an increase in Mandatory Reconsideration clearance times, from 37 calendar days in December 2023 to 71 calendar days in July 2024. To address this, we are recruiting Mandatory Reconsideration Decision Makers and have made overtime available to increase productivity.


Answered by:
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1 January 1970            

        

            
                            
                            
                        

                    


                                    

                    

                        

                    

                

            
                    

                                    

                

                    
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