PARLIAMENTARY WRITTEN QUESTION
(2 December 2024)
Question Asked
Asked by:
Tom Gordon (Liberal Democrat)
Answer
The Green Homes Grant Voucher Scheme required that consumers seek advice from a suitably qualified TrustMark registered installer before they applied for a voucher. It also required that installations meet Publicly Available Standard (PAS) 2035.
If a homeowner believes that any installation work carried out in their home under a government scheme is faulty, they should first contact the installer. The TrustMark website contains further guidance on steps consumers can take if things go wrong (https://www.trustmark.org.uk/homeowners/if-things-go-wrong). If a product has been installed to the standard it should not require removal.
A surveyor should be able to use the published inspection protocol (https://www.property-care.org/resources/spray-foam-insulation-inspections) to make an assessment as part of the mortgage lending process.
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