PARLIAMENTARY WRITTEN QUESTION
(15 November 2024)

To ask the Secretary of State for Work and Pensions, how many applications for Access to Work assessments have been outstanding for more than two months; what steps she is taking to reduce waiting times for such applications; and if she will make it her policy to prioritise applications from people who are about to start a job.

Asked by:
Sir Christopher Chope (Conservative)

We are unable to provide information with regards to the number of applications for Access to Work which have been outstanding for more than two months because this information is not readily available and to provide it would incur disproportionate costs.

With regards to what steps we have taken to reduce waiting times, we have streamlined delivery practices and have increased the number of staff processing claims. We also prioritise customers starting a job within four weeks.  We have taken steps to modernise Access to Work to improve the customer experience. From April 2024, all core parts of the Scheme have been fully digital, with customers able to apply and make payment requests online.

Answered by:
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1 January 1970