PARLIAMENTARY WRITTEN QUESTION
(13 November 2024)

To ask the Secretary of State for Energy Security and Net Zero, what guidance his Department issues to energy suppliers on their statutory responsibilities for installing functioning smart meters in customers’ homes.

Asked by:
Alison Hume (Labour)

The Department is working closely with industry to make sure they are addressing meters that are not providing automatic readings. This work includes monitoring and sharing benchmarked performance data, sharing best practice and providing guidance on how to identify and resolve meter operation issues.

Energy suppliers are obligated under their licence conditions to meet minimum annual installation targets and take all reasonable steps to ensure their customers’ smart meters are functional. The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating

Answered by:
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