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PARLIAMENTARY WRITTEN QUESTION
(12 November 2024)

Question Asked

To ask the Secretary of State for Transport, what progress her Department has made on preventing automated software programmes from buying driving test appointments.

Asked by:
Manuela Perteghella (Liberal Democrat)

Answer

To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests, often at significant profit. The agency encourages all customers to book a test through the official channel on GOV.UK where customers can book, change and cancel tests. The agency does not license any service to resell test slots.

DVSA is deploying enhanced bot protection on its public facing booking system to stop automated systems from buying up tests unfairly. These applications, however, are constantly evolving and changing and DVSA continues to take steps to block cancellation services from accessing the booking system.

DVSA has had a number of external reviews of its bot mitigation methodology and approach. To date, none of the reviews have indicated any improvement was necessary or suggested changes in approach.


Answered by:
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1 January 1970            

        

            
                            
                            
                        

                    


                                    

                    

                        

                    

                

            
                    

                                    

                

                    
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