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PARLIAMENTARY WRITTEN QUESTION
Taxation: Rebates (6 November 2024)

Question Asked

To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of HMRC's processing of refund requests for taxpayers.

Asked by:
Ruth Cadbury (Labour)

Answer

HMRC aims to process all refunds and repayments within a reasonable timeframe. The processing of these is recorded as part of HMRC’s post turnaround measure. HMRC’s service standard for post turnaround is 80% of customer correspondence cleared within 15 working days of receipt. HMRC’s performance has been 77% from April to August 2024.

Post performance is published monthly and can be accessed at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2024-to-2025.

To improve their services and meet published standards HMRC have recently deployed additional customer service advisers. They expect to meet their post service standards in the second half of 2024-25 as the new advisers are trained and up to speed.


Answered by:
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1 January 1970            

        

            
                            
                            
                        

                    


                                    

                    

                        

                    

                

            
                    

                                    

                

                    
Contains Parliamentary information licensed under the Open Parliament Licence v3.0.