PARLIAMENTARY WRITTEN QUESTION
Jobcentres: Digital Technology (1 November 2024)

Jobcentre work coaches will consider the range of barriers faced by claimants to best support them into work and to progress in their careers. Digital inclusion is amongst the challenges that some claimants may experience and work coaches are encouraged to take action to address issues relating to poor digital skills and/or digital connectivity (access).

Where claimants have poor Essential Digital Skills, work coaches will consider referral to locally available skills provision to help them address these needs.

Where claimants are digitally excluded due to issues relating to access to digital equipment or connectivity, work coaches are able to use the Flexible Support Fund to procure devices, internet dongles, talk time, and broadband in the home on the basis that this will support labour market progression.

DWP has also ensured that all operational staff in Jobcentres, Universal Credit service centres, Pension Centres, and partnership managers who engage with claimants and stakeholders are able to signpost to information promoting broadband social tariffs.