PARLIAMENTARY WRITTEN QUESTION
Child Maintenance Service (31 October 2024)

The Child Maintenance Service (CMS) is committed to ensuring that it delivers a safe service that is sensitive to the needs of all the parents that use it. We recognise that some parents may face difficult circumstances, particularly at a time of separation.

The CMS is well prepared to respond quickly and effectively if it becomes aware that the safety of any of its customers are at risk, and caseworkers receive extensive training and follow a well-managed process with clear steps to support vulnerable clients.

The CMS also has a toolkit for its caseworkers, which includes clear steps to follow in order to support customers and signpost to support organisations, where appropriate. This Toolkit is regularly reviewed and strengthened on the basis of customer insight.