PARLIAMENTARY WRITTEN QUESTION
Property Management Companies (29 October 2024)

To ask the Secretary of State for Housing, Communities and Local Government, what steps she is taking to ensure that not-for-profit freeholders are held accountable for their management practices.

Asked by:
Dr Al Pinkerton (Liberal Democrat)

I have interpreted not-for-profit freeholders as referring to registered social landlords (RSLs).

All RSLs are required to meet the outcomes of the regulatory standards set by the independent Regulator of Social Housing. The Regulator holds private registered providers accountable for meeting the economic standards and both local authorities and private registered providers accountable on consumer standards. Appropriate action is taken when the outcomes of the standards are not being delivered.

Since April 2024, the Regulator has begun proactively seeking assurance that registered providers are meeting the standards through routine regulatory inspections. Where social tenants are unhappy with the quality of homes or services provided by their landlord they can complain to the Housing Ombudsman Service.

Answered by:
Matthew Pennycook (Labour)
6 November 2024