PARLIAMENTARY WRITTEN QUESTION
Personal Independence Payment (28 October 2024)

PIP assessment accuracy and quality is a priority for both suppliers and the department. The department works extensively with suppliers to make improvements to guidance, training, and audit procedures to ensure a quality service. A high standard is always maintained through an independent audit function that continually monitors performance and provides feedback to its suppliers.

DWP have a comprehensive and on-going quality assurance process in the decision-making journey and work closely with colleagues in Dispute Resolution Service (DRS), who are responsible for reconsiderations and appeals, to understand and learn from decisions that are changed. This also helps to maintain standards and consistency.

The Health Transformation Programme (HTP) is modernising Health and Disability benefit services to create a more efficient service and an improved claimant experience, building trust in our services and decisions. The HTP Evaluation Strategy, published here on GOV.UK, provides an overview of our plans to evaluate the Programme.