PARLIAMENTARY WRITTEN QUESTION
Disability Living Allowance (28 October 2024)

To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that staff administering Disability Living Allowance claims provide claimants with a complete understanding of the benefits they are entitled to receive.

Asked by:
Jayne Kirkham (Labour)

All Disability Living Allowance (DLA) staff receive extensive training in the DLA customer journey and have an awareness of other benefits. When claiming Disability Living Allowance, a detailed notification and an additional leaflet are also issued to the customer which explain wider benefit entitlement options and we also encourage customers to visit the Gov.uk website which provides details of additional benefits they may be entitled to.

Answered by:
Sir Stephen Timms (Labour)
31 October 2024