PARLIAMENTARY WRITTEN QUESTION
Driver and Vehicle Licensing Agency: Telephone Services (24 October 2024)
Question Asked
To ask the Secretary of State for Transport, what the (a) average waiting time for people calling and (b) time people spent on hold for the DVLA was in each of the last five years.
Asked by:
Rupert Lowe (Restore Britain)
Asked by:
Rupert Lowe (Restore Britain)
Answer
The table below provides the average waiting time, over the last five years, for someone who calls the Driver and Vehicle Licensing Agency (DVLA) to be connected to an advisor. Please note that the figures for the various years are not directly comparable as the DVLA has moved to a new telephony platform which allows them to manage customer demand in different ways.
Fiscal Year | Average waiting time in minutes |
2020-2021 | 07:16 |
2021-2022 | 10:12 |
2022-2023 | 09:18 |
2023-2024 | 12:55 |
2024-24 Oct 24 | 13:22 |
Answered by:
Lilian Greenwood (Labour)
31 October 2024
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