PARLIAMENTARY WRITTEN QUESTION
Visas: Digital Technology (11 October 2024)

To ask the Secretary of State for the Home Department, what steps her Department is taking to (a) minimise disruption resulting from the transition to e-Visas and (b) ensure that older applicants are not disadvantaged by the move to an online system.

Asked by:
Mr Toby Perkins (Labour)

An extensive communications campaign is being delivered in support of the transition from physical immigration documents to eVisas, to raise awareness of eVisas, build understanding of how it applies to visa holders and checkers, and encourage them to take action. This includes activity and messaging specifically targeting biometric residence permit (BRP) holding customers to register for a UKVI account by the end of 2024, when most BRPs expire, if they were not automatically provided with a UKVI account and eVisa when their most recent immigration application was approved.

We continue to take steps to reduce the number of circumstances where individuals need to provide evidence of their immigration status, by making relevant immigration status information available automatically through system to system checks with public authorities and government departments. Organisations with access currently include the Department for Work and Pensions (DWP), HM Revenue and Customs (HMRC), DVLA, Social Security Scotland, NHS England and Wales, Border Force, and some local authorities.

In addition to these organisations, we have also developed technology to enable airline carriers to check immigration status automatically via systems checks. If for any reason the carrier does not receive confirmation of the passenger’s immigration status, they will be able to check this using the ‘view and prove’ service, or the carrier can contact the 24/7 Carrier Support Hub for advice.

Our communications explain that customers with older forms of evidence of immigration status, such as ink stamps in passports, will still be able to use their legacy document where permitted to prove their rights and when travelling, as they do today. However, we encourage those individuals to transition to an eVisa, which offers a range of benefits to customers and status checkers.

All communications activity has directed visa holders to www.gov.uk/eVisa, and, where appropriate, has highlighted the range of available support.

The Home Office is committed to ensuring everyone, including the elderly and the most vulnerable, are properly supported as we transform our immigration system. We have a range of support in place. This includes our Assisted Digital service (https://www.gov.uk/assisted-digital-help-online-applications) which is available in the UK to provide support by phone and email to those who need help with IT-related aspects of creating a UKVI account.

Customers can also contact the UK Visas and Immigration Resolution Centre (https://www.gov.uk/contact-ukvi-inside-outside-uk) for support via email and webchat, and telephone. They also support people through the online journey by:

• helping them to access or recover their account
• helping them to update their personal details
• sharing status on behalf of people if they are unable to do so themselves.

The UK Visas and Immigration Resolution Centre can also help people with any technical issues with their online immigration status, and, where necessary, verify the person’s status through alternative means.

On 18 September 2024, we announced that the Government is providing up to £4m in dedicated grant funding to a UK wide network of voluntary and community sector organisations to deliver valuable support to those who need it, during the transition from physical immigration documents to eVisas.

To date, grant funding agreements are in place with four organisations that will provide national coverage.

Answered by:
Seema Malhotra (Labour)
21 October 2024