PARLIAMENTARY WRITTEN QUESTION
Mental Health Services: Tees, Esk and Wear Valleys NHS Trust (8 October 2024)

To ask the Secretary of State for Health and Social Care, how many complaints relating to the mental healthcare service at Tees, Esk and Wear Valleys NHS trust there have been in each of the last three years.

Asked by:
Tom Gordon (Liberal Democrat)

The following table shows information on concerns received by Tees, Esk and Wear Valleys NHS Foundation Trust between 2021/22 and 2023/24:

Reporting year	Local issue resolution	Concerns raised with Patient Advice and Liaison Service	Complaints	Total
2023/24	206	1,773	498	2,447
2022/23	n/a	2,446	338	2,784
2021/22	n/a	2,281	293	2,574

Source: Tees, Esk and Wear Valleys NHS Foundation Trust Quality Accounts

Note: Concerns can range from an issue with a person’s care to environmental factors, such as parking on the Trust’s sites.

The Trust has advised that all complaints are managed in line with national guidance and it is committed to providing opportunities for its patients, their carers or their families to seek advice or information, raise concerns or make a complaint about the services that the Trust provides.

Answered by:
Stephen Kinnock (Labour)
17 October 2024