PARLIAMENTARY WRITTEN QUESTION
Energy: Billing and Social Tariffs (7 October 2024)

To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to work with the six largest energy suppliers to ensure that they (a) help support vulnerable customers with their bills and (b) provide adequate social tariffs.

Asked by:
Amanda Martin (Labour)

I have been meeting regularly with energy suppliers to outline my expectations of the standard of service that they should provide, including supporting vulnerable consumers.

In August, I met with 13 suppliers – including the six largest suppliers – and encouraged them to build on the Voluntary Debt Commitment from last year and go further in supporting vulnerable customers this winter.

The Government has no plans to introduce a social energy tariff this winter. It expects energy suppliers to do everything they can to support customers who are struggling with bills, especially vulnerable customers.

Answered by:
Miatta Fahnbulleh (Labour)
15 October 2024