PARLIAMENTARY WRITTEN QUESTION
British Gas: Billing (9 September 2024)

To ask the Secretary of State for Energy Security and Net Zero, whether he has had discussions with Ofgem on British Gas's billing system migration; and whether he has made an assessment of the potential impact of that migration on customers.

Asked by:
Josh Simons (Labour)

Regulation of energy suppliers is a matter for Ofgem. All retail energy suppliers are required to meet the standard license conditions set out by Ofgem which detail the minimum standards customers must be provided. Suppliers are expected to provide customers with clear and easily understandable ways to contact them about a problem, question or other request for assistance.

Answered by:
Miatta Fahnbulleh (Labour)
17 September 2024