PARLIAMENTARY WRITTEN QUESTION
Universal Credit: Disability (30 August 2024)

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure continuity of payments for disabled people who are (a) about to start and (b) mid-way through migrating from legacy benefits to Universal Credit.

Asked by:
Rachel Blake (Labour)

For DWP customers in receipt of ESA, DWP has agreed to continue to pay customers their legacy benefit for a further two weeks from when their legacy benefit stops to support a seamless continuation of payments. All customers will automatically receive a two-week run on of those benefits.

The DWP continues to learn and iterate its approach as we continue to move people to Universal Credit. We remain committed to ensuring that the transition to Universal Credit works as smoothly as possible for all customers, including the most vulnerable in society.

In June we invited 500 ESA customers to claim Universal Credit. This trial helped us learn and will allow us to start moving across customers receiving Employment and Support Allowance only or those with ESA with housing benefit at scale from September 2024.

In addition, DWP has developed an enhanced support journey for ESA and Income Support customers and remains confident that this provides effective support for our most vulnerable customers.

Answered by:
Sir Stephen Timms (Labour)
9 September 2024