PARLIAMENTARY WRITTEN QUESTION
Pension Credit (30 August 2024)
Question Asked
To ask the Secretary of State for Work and Pensions, if she will make an assessment of the adequacy of the (a) accessibility and (b) other aspects of the application process for Pension Credit.
Asked by:
Adam Jogee (Labour)
Asked by:
Adam Jogee (Labour)
Answer
The Department is in the process of modernising the Pension Credit delivery and consideration of accessibility, having previously undertaken an assessment of the application process and introduced online claims, in addition to telephone and paper claims. DWP Agents and third-party organisations being available to support customers with the application process, and ease of the application process, form core elements of our transformational design activities.
Answered by:
Emma Reynolds (Labour)
11 September 2024
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