PARLIAMENTARY WRITTEN QUESTION
District Heating (29 July 2024)

The Department is taking action to improve outcomes for heat network consumers, so that they receive similar levels of protection as gas and electricity consumers. The Heat Network Market Framework will address issues faced by consumers, such as excessive pricing and poor standards. The regulations will:

• Save money for consumers through price regulation and improved network quality.
• Protect vulnerable consumers by setting out clear standards of conduct.
• Give more control to consumers by setting up clear complaint procedures.
• Increase transparency for consumers and investors through improved data collection.

Work is underway to lay initial regulations later this year and my officials are preparing to consult on additional policy proposals this winter to further support consumers.