PARLIAMENTARY WRITTEN QUESTION
Revenue and Customs: Complaints (6 March 2024)
Question Asked
To ask the Chancellor of the Exchequer, what assessment he has made of the adequacy of the waiting time for HMRC complaints.
Asked by:
Mohammad Yasin (Labour)
Asked by:
Mohammad Yasin (Labour)
Answer
HMRC is committed to delivering performance improvements to complaints handling and response times for its customers. The number of new complaints awaiting response is at its lowest level since May 2021. Average response times remain higher than HMRC would like, but long-term measures are being put in place to address this.
Answered by:
Nigel Huddleston (Conservative)
11 March 2024
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