PARLIAMENTARY WRITTEN QUESTION
Gambling: Ombudsman (5 March 2024)

To ask the Secretary of State for Culture, Media and Sport, what progress her Department has made on establishing an ombudsman for the gambling sector since publication of the Gambling Review in April 2023.

Asked by:
James Wild (Conservative)

We are working at pace with industry and all stakeholders in the sector, including the Ombudsman Association, to ensure customers have access to an ombudsman that is fully operationally independent in line with Ombudsman Association standards, and is fully credible in the eyes of customers. As set out in the white paper, it is important that the body adjudicates fairly and transparently all complaints regarding social responsibility or gambling harm issues where an operator is not able to resolve these.

We remain clear that if this approach does not deliver as we expect, or shortcomings emerge regarding the ombudsman’s remit, powers or relationship with industry, the government will actively explore the full range of options to legislate to create a statutory ombudsman.

Answered by:
Stuart Andrew (Conservative)
13 March 2024