PARLIAMENTARY WRITTEN QUESTION
Community Health Services: Standards (7 December 2023)

Urgent community response (UCR) two-hour response services respond to people at risk of admission or re-admission to hospital due to a ‘crisis’ and where individuals are likely to attend hospital within the next two to 24 hours without intervention, to prevent further deterioration and keep them safe at home. Approximately 35% of referrals into UCR services do not require a response within two hours. Where this is the case, they should receive care within the timescales they require and be supported to remain safely at home with appropriate services.

The following table shows both the number and percentage of two-hour referrals waiting longer than two hours for a response:

Source: NHS England