PARLIAMENTARY WRITTEN QUESTION
Energy: Debts (7 November 2023)
Question Asked
To ask the Secretary of State for Energy Security and Net Zero, what steps she is taking to reduce the number of people in debt to their energy supplier.
Asked by:
Helen Morgan (Liberal Democrat)
Asked by:
Helen Morgan (Liberal Democrat)
Answer
Ofgem’s licence conditions require energy suppliers to support consumers at risk of or in energy debt.
Citizens Advice and energy companies have jointly launched a campaign called, ‘Speak, Seek and Save’ to support consumers struggling to afford their energy bills. To get assistance, customers should first contact their energy supplier, and the supplier should create suitable payment plans based on the customer’s ability to pay.
Additionally, the government's 'Breathing Space' program offers support to consumers in debt by giving them legal protections from creditors for 60 days. Customers in debt can apply to a debt adviser for a breathing space.
Answered by:
Amanda Solloway (Conservative)
14 November 2023
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