PARLIAMENTARY WRITTEN QUESTION
Universal Credit (4 September 2023)

To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the potential merits of providing increased support to people asked to migrate from (a) tax credits and (b) other legacy benefits to Universal Credit.

Asked by:
Navendu Mishra (Labour)

People who are asked to migrate to Universal Credit from Tax Credits, or other legacy benefits, can access a range of support including a dedicated DWP telephone line and Help to Claim, which provides tailored practical support. Those individuals who are unable to access support via these channels, can go to their local jobcentre where staff will identify the right support to meet their needs to make and/or manage their Universal Credit claim.

Our research shows that the majority of the Tax Credit population so far have been able to successfully make the transition to Universal Credit with minimal support. In August 2023, we published our research and analysis. - Completing the Move to Universal Credit: learning from initial Tax Credit migrations - GOV.UK

Answered by:
Guy Opperman (Conservative)
13 September 2023