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PARLIAMENTARY WRITTEN QUESTION
Aviation (1 September 2023)

Question Asked

To ask the Secretary of State for Transport, what steps his Department is taking to support consumers affected by flight cancellations in summer 2023.

Asked by:
Mike Kane (Labour)

Answer

The Department has been clear with industry partners that they should ensure passengers receive the best possible service and are provided with the support they need in the event of disruption.

The Civil Aviation Authority (CAA) is responsible for ensuring that airlines are meeting their obligations under the legislation that sets out air passenger rights. It continues to monitor industry performance, and will take action where required.

It is very important that passengers understand their rights. This is why the Department published the Aviation Passenger Charter in July 2022. The Charter provides passengers with information needed for each stage of their journey, including if something goes wrong.


Answered by:
Jesse Norman (Conservative)
11 September 2023

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