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PARLIAMENTARY WRITTEN QUESTION
Help to Buy Scheme (18 July 2023)

Question Asked

To ask the Secretary of State for Levelling Up, Housing and Communities, whether his Department has had recent discussions with Lenvi on response times to Help to Buy Equity Loan customer enquiries.

Asked by:
Navendu Mishra (Labour)

Answer

The department receives daily updates and regularly monitors the service recovery plan. A number of actions are being taken to improve the service, call centre opening times have been extended and Lenvi have increased staffing levels and are continuing to recruit and redeploy staff.


Answered by:
Rachel Maclean (Conservative)
24 July 2023

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