PARLIAMENTARY WRITTEN QUESTION
Gambling: Ombudsman (13 July 2023)

To ask the Secretary of State for Culture, Media and Sport, with reference to section four of the White Paper entitled High stakes: gambling reform for the digital age, what progress her Department has made on establishing an ombudsman to rule on social responsibility complaints.

Asked by:
James Wild (Conservative)

As set out in the Gambling White Paper, the Government is working with industry and all stakeholders to establish an appropriate ombudsman that can adjudicate complaints relating to social responsibility or gambling harm where an operator is not able to resolve these.

We expect the ombudsman to be operational and accepting cases by summer 2024.

Answered by:
Stuart Andrew (Conservative)
20 July 2023